Applications are invited for suitable candidates in UN-IOM to full fill their vacant position advertised in daily Classified Source newspaper dated 15 December, 2023.
UN-IOM
Date Posted:
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15 December, 2023
Department:
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UN-IOM
Category | Sector
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UN-IOM
Newspaper:
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Classified Source Newspaper
Education:
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Bachelor
Total Vacancies:
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Details in attached ads
Vacancy Location:
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Islamabad, Islamabad, Pakistan
Job Type:
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Full Time
Expected Last Date:
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28 December, 2023
Vacant Positions: Migrant Service Assistant
MIGRANT SERVICE ASSISTANT
Currently, the UN-IOMIslamabad is now looking for Migrant Service Assistant to join their organization / team.
JOB Description: Migrant Service Assistant
Under the programmatic supervision of the Family Assistance Programme (FAP) Programme Coordinator, the direct supervision of the National Officer and the administrative supervision of the Quality Control Assistant or German Speaker Project Assistant , the successful candidate will be based in Islamabad and will be accountable and responsible for assisting the streamlining of visa application services for the German family reunification, resettlement, and evacuation caseloads.
RESPONSIBILITIES AND ACCOUNTABILITIES:
Take responsibility for the day-to-day running of the FAP and assist in logistical/administrative support during the set-up period.
Provide excellent customer service to applicants at all times, in full compliance with the Service Standards.
Assist and guide migrants in the completion of the VIDEX online application form as per checklists and conduct completeness checks on all documentation before their visa appointment.
Provide migrants with accurate information in a timely manner. This will include visa requirement checklists; assisting with telephone and e-mail inquiries from clients (including requirements for submitting visa applications); and informing clients of any changes to visa requirements or submission procedures.
Data Capture: Maintain high degree of skill in using IOM internal software platforms; enter required applicant data, lodge application documents in the required order in IOM-designated folders for applicants to submit to Embassy at their scheduled interview time;
Call center service: responsible for outreach to families and principle applicants to answer questions and provide remote guidance on form filling, visa requirements and general information;
Appointment scheduling: Ensure appointment system for applicants coming to FAP is operated effectively;
Reporting: Maintain records of all applications and contact with principle applicants and report these records periodically in a timely manner;
Maintain a professional appearance and migrant-friendly demeanour at all times; 10. Maintain positive working relationships with the German Embassy staff locally;
Inform management of any problems or issues immediately and regularly make suggestions on how to improve efficiency and service;
Develop and maintain a positive working relationship with staff members within the FAP and with external counterparts involved with the processing of this caseload.
Maintain and ensure confidentiality of all FAP-related matters, in accordance with guidelines and instructions.
Take active steps to mitigate fraud and malfeasance, and to monitor the integrity of records containing individual data.
Candidate who is interested in the position should submit their CVs (together with the required papers listed in the attached advertisements) before the closing date of 28 December, 2023. When applying for a post, applicants are obliged to clearly state the job title they are applying for. All equally qualified candidates, are given equal consideration under the UN-IOM programme.
