Applications are being accepted for qualified individuals in Malteser International to fill a vacancy posted in the daily newspaper Classified Source on the date 21 November, 2023.
Malteser International
Date Posted:
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21 November, 2023
Department:
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Malteser International
Category | Sector
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INGO
Newspaper:
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Classified Source Newspaper
Education:
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Bachelor
Total Vacancies:
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Details in attached ads
Vacancy Location:
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Peshawar, Khyber Pakhtunkhwa KPK, Pakistan
Job Type:
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Full Time
Expected Last Date:
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24 November, 2023
Vacant Positions: FCRM Officer
FCRM OFFICER
Now, the Malteser InternationalPeshawar is looking for a FCRM Officer to work there.
JOB Description: FCRM Officer
Feedback Collection and Management:
Provide support in developing and maintaining efficient feedback channels, jointly with targeted communities.
Facilitate/capacitate communities’ focal bodies on FCRM objective, their role, FCRM protocols, procedures, feedback recording and sharing with the organization.
Collaborate with community focal bodies during the whole process.
Ensure feedback is recorded accurately and categorized for analysis.
Feedback Analysis:
Analyze feedback data to identify trends, common issues, and areas for improvement.
Create reports and summaries to present the findings to relevant teams and management.
Collaborate with other departments to interpret data and draw actionable insights.
Response Strategy Development:
Work with communities’ focal bodies/teams to develop and implement response strategies based on feedback.
Collaborate with communities to help design and improve processes, procedures, and services to address stakeholder concerns and suggestions.
Assist in setting clear goals and KPIs for response strategies.
Monitoring and Evaluation:
Support the M&E coordinator in assessing the effectiveness of the existing feedback channels and response strategies.
Capture important insight and learning around FCR system for improvement.
Regularly review response processes and make recommendations for enhancements.
Ensure that response strategies align with the organization’s objectives.
Stakeholder Engagement:
Foster positive relationships with stakeholders especially with communities, making them feel heard and valued.
Provide timely responses to stakeholders and address their concerns in a professional and courteous manner.
Collaborate with the communication team to maintain transparent communication with stakeholders.
Documentation and Reporting:
Maintain accurate records of feedback, responses, and follow-up actions.
Prepare regular reports on feedback trends, response effectiveness, and progress towards goals.
Present findings and recommendations to management and relevant team.
Interested candidates should submit their curriculum vitae (Documents specified in the attached advertisements) by the Closing date: 24 November, 2023, The applicant’s subject line must include a clear reference to the job title. Malteser International ensures equal opportunity for all similarly qualified candidates.
