Latest Jobs: Data Analysis and Reporting Senior Assistant
Applications are being accepted from people who are qualified for the job at UNOPS that was advertised in the daily Classified Source newspaper on 26 July, 2024.
UNOPS
Date Posted:
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26 July, 2024
Department:
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UNOPS
Category | Sector
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UNOPS
Newspaper:
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Classified Source Newspaper
Education:
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Intermediate
Total Vacancies:
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Details in attached ads
Vacancy Location:
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Islamabad, Islamabad, Pakistan
Job Type:
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Full Time
Expected Last Date:
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11 August, 2024
Vacant Positions: Data Analysis and Reporting Senior Assistant
DATA ANALYSIS AND REPORTING SENIOR ASSISTANT
UNOPS Islamabad » is now on the lookout for a Data Analysis and Reporting Senior Assistant to join their team.
JOB Description: Data Analysis and Reporting Senior Assistant
”
UNOPS is seeking the services of a Data analysis and reporting senior assistant for an upcoming project. This project will operate as part of the one UN system, and focus on digitisation of basic services and messages, with a particular focus on marginalized groups. Further details on the project will be shared during the advanced stages of the recruitment process.
Functional Responsibilities
Data Extraction from CRM to prepare call logs and record them for further analysis by the project team.
Maintain the call center data including Customer Relationship Management (CRM) and ticketing systems for onward sharing with the project team.
Identify and resolve data-related issues impacting call center operations promptly to minimize disruption.
Provide technical support, troubleshooting and guidance to call center staff.
Provide support in extraction and reporting of daily customer relationship management data, such as call volume, response time, etc and present it in tabular or graphical form for further analysis by project team.
Assist in modifying existing reports in terms of corrections and/or to meet users’ expectations. optimize data performance to ensure efficient handling of call center transactions and queries.
Monitor the performance of the CRM and ticketing systems, identifying any bottlenecks or areas for optimization
Ensure ICT activities comply with UNOPS rules, install workstations, provide hardware/software support, monitor network connections, and offer staff training; maintain records of recurring issues and report critical errors to the project manager.
Monitoring and Progress Controls
In a call center setting, a Data Analysis and Reporting Senior Assistant manages and optimizes database systems to ensure they support high-volume transactions efficiently. They are also responsible for efficient and effective ICT management and support to the operations.
They focus on maintaining availability, security, and performance, integrating data for reporting and analytics, and providing timely troubleshooting and support to minimize operational disruptions.
Qualifications and Experience
a. Education
Completion of Secondary education is required.
Diploma or University Degree, preferably in information sciences, computer sciences, Statistics, engineering or any other relevant discipline, is desirable but not required and may substitute for some of the required years of experience.”
You can send your CV and other documents that are required for the job (see attached ads) until 11 August, 2024. Applicant must include the job title clearly in the Subject line when applying for the job. UNOPS gives equal opportunities to all equally qualified candidates.
