A vacancy has been published in the daily newspaper Classified Source on dated 04 December, 2023, for a qualified candidate in the ACTED International department.
ACTED International
Date Posted:
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04 December, 2023
Department:
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ACTED International
Category | Sector
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INGO
Newspaper:
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Classified Source Newspaper
Education:
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Bachelor
Total Vacancies:
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Details in attached ads
Vacancy Location:
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Kandhkot, Sindh, Pakistan
Job Type:
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Full Time
Expected Last Date:
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10 December, 2023
Vacant Positions: Area Accountability Assistant
AREA ACCOUNTABILITY ASSISTANT
Currently, the ACTED InternationalKandhkot is now searching for a Area Accountability Assistant to join their team
JOB Description: Area Accountability Assistant
ACTED is a non-governmental organization with headquarters in Paris, founded in 1993. Independent, private and not-for-profit, ACTED respects a strict political and religious impartiality and operates according to the principles of non-discrimination and transparency. ACTED has been present in Pakistan since 1993. ACTED Pakistan programmes range from short-term emergency responses to recovery and rehabilitation, as well as longer-term development initiatives. ACTED strategy is to target vulnerable communities affected by natural and conflict-related disasters as well as lack of socio-economic development.
Establish and ensure effective functioning of the Beneficiary Complaints and Response Mechanism, enhance the trust and confidence of beneficiaries, identify areas of our work which need to be improved and ensure that ACTED learns from the feedback provided through this process.
Duties and Responsibilities
1. Beneficiary Complaints and Response Mechanism (CRM)
1.1. Establishment and Promotion of the CRM
a) Establish, implement and monitor the beneficiary Complaints and Response Mechanism (CRM) for the country mission in line with ACTED standard beneficiary CRM procedures;
b) Build capacity and understanding among ACTED staff, partners and contractors on beneficiary accountability and CRM;
c) Accompany the AME and/or project teams to the field in order to spread awareness about the CRM to beneficiaries, as well as local authorities and stakeholders in ACTED’s areas of implementation, during field visits;
d) Develop CRM IEC materials in a language that can be widely understood (including people with low levels of literacy);
e) Regularly assess effectiveness of all information-sharing efforts and incorporate findings into revised approaches;
f) Maintain records of CRM awareness raising and promotion activities (including approximate numbers of participants) and submit to Project Managers as required;
1.2. Implementation of the CRM
a) Ensure the effective functioning of the beneficiary CRM and that beneficiary complaints/feedback is adequately captured, analyzed, addressed and responded to in a timely manner and utilized by the program and coordination teams;
b) Receive complaints through telephone hotline, in writing and in person;
c) Follow up on complaints received by other ACTED staff with the same diligence as complaints received through the CRM directly;
d) Treat urgent and/or sensitive complaints with the immediate attention they require, and ensure a fast resolution;
e) Maintain confidential and detailed records of all complaints in the CRM database and other electronic and hard copy filing systems, as appropriate;
f) Respond to complaints objectively, accurately, and in line with ACTED guidelines, using information provided by Project Managers, AME Officers/Monitors, Area Coordinators, Technical Coordinators, project documents, FLAT documents and procedures, etc;
g) Follow up on pending complaints with Project, AME, and Coordination staff;
h) Analyze patterns and trends in complaints to help ACTED improve its programming;
i) Produce a monthly analytic CRM report for ACTED staff, following ACTED template;
j) Adapt and improve the CRM based on monitoring of its effectiveness.
Key Performance Indicators
– Functioning and effective Complaints Resolution Mechanism in place in all areas of implementation
– % of complaints closed within 15 days during the past 6 months.
– Identification of success stories of beneficiaries used CRM as an effective tools to address their grievances in a dignified way during the past 6 months.
2. Other
a) Provide regular and timely updates on progress and challenges to supervisors and other team members;
b) Assist project and AME teams with other activities, as requested by immediate supervisor;
c) Perform any other related activities as assigned by immediate supervisor.
ACTED is commitment to zero tolerance to all forms of violence against children, beneficiaries and staff.
Interested candidates should submit their CVs (together with the necessary documentation, as specified in the linked adverts) by the Closing Date: 10 December, 2023. The applicant is needed to include the job title in the subject line of the email in which they apply for the position. ACTED International ensures that all equally competent candidates, are given the same opportunity.
